Shipping

At SOS Steve Smith Limited, we are committed to delivering your purchases in a timely and efficient manner. This section outlines our shipping policies and procedures.

 

-Delivery Time for "Made-to-Order" Items:

"Made-to-order" items require a minimum of 7-12 working days from the receipt of payment to be dispatched. Please note that this timeframe may vary depending on the complexity of the item and current order volume. We will provide you with an estimated delivery date during the checkout process and in your order confirmation.

 

-Processing and Sending Orders:

Orders are processed and sent from Monday to Friday, between 9am and 5pm. Orders received after 5pm or on weekends or public holidays will be processed on the next business day.

 

-Delivery Carriers:

All deliveries within the UK and internationally are handled by our trusted carriers. Please note that we do not ship to PO Boxes. Our carriers are selected based on their reliability and commitment to secure and timely deliveries.

 

-Shipping Fees:

Shipping fees will be calculated and displayed at the checkout page. The cost of shipping is based on various factors, including the destination, weight, and dimensions of the package. We strive to provide accurate and transparent shipping costs for your convenience.

 

-Custom Tariffs and Import Taxes:

Please be aware that any applicable custom tariffs and import taxes are the responsibility of you, the customer. These additional charges may be imposed by customs authorities upon the arrival of your order in your country. It is recommended that you check with your local customs office for more information on potential fees before placing your order.